Return Policy

 

In-store purchases:

Full priced items purchased in store can be returned in store for refund or credit within 7 days.

Online Purchases:

Online purchases can be returned for refund or credit via our returns portal.

Online orders can be returned in store only for store credit/ exchange.

We will accept online returns within 7 days from when your order has been delivered, pending the item was not final sale. 

International Orders & Returns:

Customer is responsible for the cost of return label and customs. We do not provide return label for international orders. 

We are not responsible for items lost or damaged during transit. 

Any customs fees, taxes, or duties incurred during the return process are the responsibility of the customer. 

PLEASE NOTE:
Requests for a return label must be made within 7 days of delivery. The shipping carrier must be in possession of your return package within those 7 days.
Pick-Up Orders

Returned merchandise must be received within 7-days of the date of your ready-for-pickup notification.

Pick-up orders will be held for 21 days; after this period, the item will be forfeited.

Return requests are done manually, and can take up to 24 hours to approve.
Shipping charges are non refundable.

Please note we are NOT responsible for lost or stolen packages when tracking information shows delivered.

Please follow the guidelines below:

  • Items discounted 25% or more off the original price, or that are located in our "Clearance" sections, are final sale and cannot be returned or exchanged.
  • The item must be in "like new" condition, meaning unworn, undamaged, unaltered, salable and with all tickets attached.
  • Japparel Inc reserves the right, at it's sole discretion, to determine if returned merchandise is in like new condition. Returns that do not meet our policy will not be accepted and you will need to pay a reshipping fee to return the items to you.
  • If your return exceeds our $250 return limit per order number, you will be charged a $2 restocking fee per item.

In case of return, please package your item with care, folded nicely, and with your order number inside the package to ensure a proper refund. 

Click here to start a return.

If a prepaid label is requested, $9 will be deducted from your return for label cost.

Returns for store credit are at no charge.

 

INTERNATIONAL ORDERS are responsible for their own return shipping. Please email us for shipping instructions.

 

GIFT CARDS

Gift cards are final sale and cannot be returned once purchased.

 

Any questions?

Send us an email at office@japparelny.com