AS OF 6/11/23 WE WILL NO LONGER BE ACCEPTING ONLINE RETURNS IN OUR STORES FOR REFUND.

You may return in store only for store credit/ exchange.

 

We will accept returns within 7 days from when your order has been delivered, pending the item was not final sale.

Please follow the guidelines below:

• Items discounted 25% or more off the original price, or that are located in our "Clearance" sections, are final sale and cannot be returned or exchanged. 
• The item must be in "like new" condition, meaning unworn, undamaged, unaltered, salable and with all tickets attached.
• Japparel Inc reserves the right, at it's sole discretion, to determine if returned merchandise is in like new condition. Returns that do not meet our policy will not be accepted and you will need to pay a reshipping fee to return the items to you.

 

In case of return, please package your item with care, folded nicely, and with your order number inside the package to ensure a proper refund.  

You can use the link below to start a return:

https://japparelny.myshopify.com/apps/redo/returns-portal

If you chose shipping insurance on your order, your return for store credit or exchange, is FREE!

If you did not choose the option, you will be required to pay for your return label.

INTERNATIONAL ORDERS are responsible for their own return shipping. Please email us for shipping instructions.

 

 

Please note we are NOT responsible for lost or stolen packages when tracking information shows delivered.

Any questions?

You can email office@japparelny.com

Or call us: 347-312-2647