We will accept returns within 7 days from when your order has been delivered, pending the item was not final sale.
Please follow the guidelines below:
- Items discounted 30% or more off the original price, or that are located in our "Clearance" sections, are final sale and cannot be returned or exchanged.
- The item must be in "like new" condition, meaning unworn, undamaged, unaltered, salable and with all tickets attached.
- Japparel Inc reserves the right, at it's sole discretion, to determine if returned merchandise is in like new condition. Returns that do not meet our policy will not be accepted and you will need to pay a reshipping fee to return the items to you.
In case of return, please package your item with care, folded nicely and with original receipt to ensure a proper refund. If your order does not contain the invoice inside, we have no way of knowing where/whom this return was from. Please make sure to include your order number inside the package.
You can create a return label through our website, on the footer menu, under "Create a Return". Please note a $8.99 fee will be deducted from your return for return fees and shipping label. You may choose to create your own return label if preferred, but you must receive approval through our returns portal.
INTERNATIONAL ORDERS are responsible for their own return shipping. Simply request the return option of "create my own label" and create your own label to return the items.
You can use the link below to start a return:
You can also return in store at no cost at any of our retail locations!
Please note we are NOT responsible for lost or stolen packages.
You can email firstname.lastname@example.org
Or call us: 718-951-0873