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FAQ

How long does shipping take from when I place my order?

Processing time is 1-2 business days.

Orders placed before 3pm EST are usually processed and shipped same day. 

Most orders are shipped with UPS. Once your item has shipped, you will receive an email with tracking information.

Shipping time is 1-2 business days for the Tristate area.

Anywhere else in the US is 3-4 business days.

We usually ship your order out almost immediately but shipping can vary depending on your exact location and carrier.

If you need expedited shipping or any updates on your order, please contact office@japparelny.com

 

Do you ship outside the US?

 We do! As of now we are offering shipping to U.S., Canada, and Israel.

 

How much does shipping cost?

Orders above $75 ship free.

Under $75, we charge a flat fee of $7.95.

International orders will calculate their own shipping charges.

 

My package says delivered but I haven’t received it yet. What should I do?

Delays can happen that are out of our control. Please wait a few extra days before contacting us.

We are available to help you submit a claim and to locate the package if need be.

 

Do you offer local pickup?

Yes we do! Pickup location is in Brooklyn, NY and at our Central location.

Place your order and wait for email confirmation that your order is ready to be picked up.

 

The item I wanted sold out! What can I do?

Sometimes we do restock select styles. However we can not guarantee this for every item on the website. We suggest you grab it while it’s there! You can also submit your email to be notified in case the item restocks.

You can also reach out to any of our locations to see if they have your item in stock.

 

Can I return an item I bought on sale or in clearance?

 Any item discounted 30% or more (whether through our own markdown or through coupon code) is FINAL SALE. 

FINAL SALE items cannot be returned or exchanged.

If you ship back a final sale item, you will not be contacted or refunded.

 

Do you offer gift cards?

Yes we do! You can access the gift card section via our drop down menu.

 

How do I care for my Japparel garment?

We recommend always using a delicate wash cycle and laying flat to dry. However, always check the care label inside the garment because some items are dry clean only due to the delicate nature of the fabric.

 

How do I know what size to purchase?

Sizing can vary between each items due to fabric and silhouette. We understand that it can be difficult to shop online, therefore, we have provided a sizing chart located on our item pages.

Please note all measurements are flat measurements. A flat bust measurement is not equivalent to bra sizes.

For help with sizing, please call 718-951-0873 or email office@japparelny.com.

 

If I made an online order, can I return in store?

Absolutely! Just be sure to check the store hours before you go.