BLACK FRIDAY SALE! 40% OFF ON ALL COLLECTIONS! FREE SHIPPING ON ORDERS OF $75 AND UP (EXC CLEARANCE). FINAL SALE

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FAQ

How long does shipping take from when I place my order?

Processing time is 1-2 business days.

Shipping time is 1-2 business days for the Tristate area.

Anywhere else in the US is 3-4 business days.

We usually ship your order out almost immediately but shipping can vary depending on your exact location and carrier.

 

Do you ship outside the US?

At this point we do not.

However, we do have many retailers who carry out product around the globe. Feel free to contact us for a list of retailers in your city.

 

How much does shipping cost?

Orders above $75 ship free.

Under $75, we charge a flat fee of $7.95.

 

My package says delivered but I haven’t received it yet. What should I do?

Delays can happen that are out of our control. Please wait a few extra days before contacting us.

We are available to help you submit a claim and to locate the package if need be.

 

Do you offer local pickup?

Yes we do! Pickup location is in Brooklyn, NY.

Place your order and then contact us via email for details on when and where to pickup your package.

 

The item I wanted sold out! What can I do?

Sometimes we do restock select styles. However we can not guarantee this for every item on the website. We suggest you grab it while it’s there! You can also submit your email to be notified in case the item restocks.

 

Can I return an item I bought on sale or in clearance?

If you used a coupon code for at least 40% off original price, your purchase is final sale.

Any item in the clearance section is also final sale.

 

Do you offer gift cards?

Yes we do! Scroll to the bottom of your screen to find the link for gift cards.

 

How do I care for my Japparel garment?

We recommend always using a delicate wash cycle and laying flat to dry. However, always check the care label inside the garment because some items are dry clean only due to the delicate nature of the fabric.

 

How do I know what size to purchase?

Sizing can vary between each items due to fabric and silhouette. We understand that it can be difficult to shop online, therefore, we have provided a sizing chart located on our item pages.